WorkMyWay

This role provides direct hands-on support within a legal office environment. Responsibilities include various office support tasks such as copying, production, scanning, faxing, mail and shipping, records support, direct floor support, hospitality assistance, conference room setup and scheduling, receptionist backup, and light facilities support. The position reports directly to a Site Manager, Site Supervisor, or Assistant Site Manager.

Primary Responsibilities

• Understand client matter workflow, including chargebacks to the firm and/or clients for work, supplies, hours, etc.
• Familiarity with legal technologies and software such as document management systems and cost recovery/chargeback systems (e.g., Copitrak/Equitrac).
• Knowledge of legal records management processes.
• Familiarity with legal documents and processes such as closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, court systems, and proper delivery of items/documents within the court system.
• Assist with scheduling needed equipment, labor, and supplies for offsite trials.
• Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.
• Operate copier equipment, including high-volume copy machines, fax services, postage meter, and personal computers.
• Handle time-sensitive and confidential documents.
• Respond to customer inquiries, coordinating and calculating the time required to complete tasks.
• Maintain logs for billing and assist in calculating charges for work performed.
• Maintain logs and work records for tracking, management reports, inventory, and ordering supplies.
• Deliver completed reproduction work to predetermined delivery areas, which may include locations outside the customer's office.
• Perform filing, scanning, and FTP tasks for electronic files.
• Perform OCR tasks to assist with keyword searches.
• Perform daily quality checks on convenience copiers and respond to issues like paper jams.
• Assist with light facilities duties such as office moves and light maintenance.

Required Experience

• 1-2 years of related work experience required.
• Minimum of 2 years' experience in the legal industry preferred.
• Knowledge and understanding of shipping/receiving procedures.
• Working knowledge of copier and related equipment and repair preferred.

Required Education

• High school diploma or GED required.

Working Conditions and Physical Demands

• Frequent exposure to copier/fax machine noise, toner, and temperature changes.
• May be exposed to frequent paper cuts and injuries from handling materials.
• High stress levels due to tight deadlines.
• Physical effort required, including standing, walking, bending, reaching, and lifting up to 50 lbs.
• Occasional exposure to various weather conditions when walking between buildings.

Location of This Position
Palo Alto, CA, United States

About the Company
Ricoh is an integrated solutions provider that connects people and technology, creating outstanding customer experiences and delivering innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location, harnessing the power of information to unlock the potential in every organization. Ricoh’s services and technologies help inspire our customers' success and guide them toward a more sustainable future. If you are passionate about collaboration and excellence, join us at Ricoh and be part of a team driven by purpose.