WorkMyWay

The Site Manager is responsible for the daily operations of a small to medium-sized site, managing a small team, and overseeing contracted services such as Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. This role includes managing staff career development, performance management, and employee counseling with support from assigned leadership.

Primary Responsibilities

• Daily Operations: Manage the daily operations of a small to medium-sized site while supervising a small team of direct reports.
• Prioritization & Communication: Balance multiple priorities, communicate the team vision and priorities clearly, and foster a positive work culture.
• Ricoh Product Knowledge: Use knowledge of Ricoh products and services to address opportunities or suggest alternatives.
• Labor Management: Meet company standards for production worker labor and quality control labor.
• Service Excellence: Apply Ricoh Service Excellence tools to improve operational quality.
• Service Level Agreements (SLAs): Ensure SLAs are met and work with customers to improve business processes.
• Customer-Focused Environment: Gather feedback, conduct surveys, and focus on business retention and customer service.
• Quality Control: Ensure operational quality and compliance with audit and deadline standards.
• Staffing & Employee Management: Match employee skills and equipment with production demands.
• Training & Development: Communicate job expectations and provide coaching, counseling, and performance evaluations.
• Performance & Career Development: Evaluate team members’ performance and offer career development opportunities.
• Customer Interaction: Maintain daily formal contact with customers to ensure an understanding of client requirements.
• Service Delivery Management: Identify gaps in service delivery and adjust process documentation as needed.
• Issue Resolution: Resolve pricing, orders, and invoicing issues through collaboration with sales.
• Reporting & Business Reviews: Create and support required site reporting and customer presentations.
• Other Duties: Perform other duties as assigned.

Required Experience

• 3-5 years of experience in a related field (B2B and/or technical).
• At least 3-5 years of customer-facing work experience.
• A minimum of 2 years of managerial experience strongly preferred.
• Demonstrated high level of knowledge and understanding of technology.
• Proficiency in Off 360 (Microsoft Office Suite or related tools).

Required Education

• High school diploma or GED required.

Work Environment

• Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Work assignments may require interpretation and application of complex material and data.
• Physical effort may include long periods of standing, walking, bending, reaching, climbing, or lifting/moving items up to 50 lbs.
• Moderate dexterity is required for the regular use of basic skills (calculator, keyboard, hand tools, and hand-eye coordination).

About the Company
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information to unlock the potential in every organization. Join us to help drive our high-performance culture and commitment to excellence into tomorrow