WorkMyWay

The Site Leader plays a critical role in overseeing the daily operations of a small-site facility. This position ensures seamless facility management, operational efficiency, contract compliance, and customer satisfaction. The Site Leader serves as the primary point of contact for customers and internal stakeholders, addressing concerns, guiding a dedicated team, and driving innovation through data-driven insights.

Primary Responsibilities

• Oversee daily operations, ensuring efficiency and adherence to industry trends through data-driven decision-making.
• Act as the primary contact for customer issues, ensuring service excellence and contract compliance.
• Provide leadership by mentoring and empowering a diverse team, assigning job responsibilities, and managing schedules.
• Analyze and resolve operational challenges with adaptability and accountability.
• Manage inventory efficiently, incorporating data-driven approaches to optimize supplies and resources.
• Coordinate logistics for conference rooms and AV equipment, ensuring seamless meeting setups.
• Ensure accurate and timely completion of administrative tasks, streamlining processes for operational efficiency.
• Provide flexible support to other departments and vendors as needed.
• Lead a customer-centric approach, fostering a culture of continuous improvement and exceptional service delivery.

Required Experience

• Minimum of 2 years of experience in a related field.
• Proven track record in technology and customer-facing roles.

Required Education

• High school diploma or GED required.

Preferred Qualifications

• Previous experience in a leadership or supervisory role.
• Prior training experience.
• Familiarity with B2B environments and technical processes.
• Advanced technical aptitude and problem-solving skills.

About the Company
Ricoh is a global technology solutions provider specializing in workplace innovation, digital transformation, and business optimization. Ricoh enables individuals and organizations to work smarter through cutting-edge information management solutions and seamless service delivery.

Employee Benefits Include:

• Medical, dental, life, and disability insurance options.
• 401K, HSA, and FSA investment plans.
• Tuition assistance programs.
• Paid vacation and holidays.
• Comprehensive wellness and professional development opportunities.

Join Ricoh and be part of a team committed to innovation, customer satisfaction, and operational excellence.