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General Information

Client
Ferguson Enterprises, LLC
Job Category
Sales
City
Pittsburgh
State
Pennsylvania

Job Description & Requirements

Ferguson is hiring Sales Support Representatives to provide hands-on, customer-focused support. This role is eligible for bonus or incentive plans. Pay range: $18.71 – $29.92 per hour. Schedule is Monday through Friday, 8:00 am – 5:00 pm.

Primary Responsibilities:

  • Collaborate with Sales Associates to support customer needs and identify optimal products and solutions.

  • Ensure personalized customer service through timely quotations and accurate sales orders.

  • Coordinate customer deliveries.

  • Handle sales calls for general information, addressing and resolving customer concerns.

  • Effectively use CRM and phone systems.

Required Experience:

  • Minimum 1 year of sales and/or customer service experience.

  • Experience in plumbing, HVAC, or other trades is a plus.

  • Demonstrated sales skills, including the ability to upsell.

  • Proven ability to respond quickly to customer needs and make timely decisions.

  • Ability to perform well in a fast-paced environment and follow through on commitments.

  • Highly motivated, customer service-oriented, and able to build relationships.

  • General digital literacy, including Microsoft Office.

  • Ability to quickly learn product knowledge and processes.


Work Environment:

  • Schedule: Monday through Friday, 8:00 am – 5:00 pm.

About the Company:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together, Ferguson builds better infrastructure, homes, and businesses by making complex projects simple, successful, and sustainable. Ferguson, a Fortune 500 company, has approximately 36,000 associates across 1,700 locations and provides best-in-class products, service, and capabilities across multiple industries. Ferguson values holistic well-being and offers comprehensive benefits, including health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender-affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities. Ferguson is an equal opportunity employer and government contractor.