WorkMyWay

This role provides direct hands-on support within a legal office environment, handling various office tasks such as copying, scanning, faxing, mail/shipping, records support, and more. The position requires high-level customer service, interpersonal etiquette, and the ability to effectively communicate with senior-level attorneys, clients, and other key stakeholders. This role reports directly to a Site Manager, Site Supervisor, or Assistant Site Manager.

Primary Responsibilities

• Understand client matter workflow, including chargebacks to the firm and/or clients for work, supplies, hours, etc.
• Familiarity with legal technologies and software such as document management systems and cost recovery/chargeback systems (e.g., Copitrak/Equitrac).
• Knowledge of legal records management processes and legal documents such as closing binders, depositions, and court filings.
• Assist with scheduling offsite trial support and coordination.
• Provide professional-level support to legal assistants, project managers, partners, and others.
• Operate high-volume copiers, fax services, postage meters, and personal computers.
• Respond to customer inquiries and track time needed for task completion.
• Perform scanning, file conversions, OCR tasks, and file formatting for printing.
• Coordinate offsite projects and maintain logs for billing and inventory.
• Handle shipping/receiving and file management tasks, including archiving and purging old documents.
• Ensure high-quality reproduction of materials and maintain copier functionality.
• Provide support for office moves, light maintenance duties, and facilities assistance as needed.
• Perform other duties as assigned.

Required Experience

• 1-2 years of related office services experience required.
• Minimum of 2 years of experience in the legal industry preferred.
• Experience with copiers, fax services, and related office equipment preferred.
• Strong customer service and communication skills.
• Experience with document management and cost recovery systems is a plus.

Required Education

• High school diploma or GED required.

Working Conditions and Physical Demands

• Frequent exposure to copier/fax machine noise, toner, and fluctuating room temperatures.
• Exposure to paper cuts and occasional physical effort such as lifting items up to 50 lbs.
• Walking between buildings may be required.
• Some physical labor required, including standing, bending, stretching, and climbing.
• High-stress environment due to tight deadlines and quick turnaround times.
• Some overtime required, including nights and weekends.

About the Company
Come Create at Ricoh:
At Ricoh, we are a team of inspired individuals who drive innovation and deliver customer success. We empower businesses to work smarter and more sustainably by connecting people, technology, and information. Join us in creating digital workplaces and driving the high-performance culture that makes Ricoh an integrated solutions leader. We offer an environment where you can contribute to purposeful work that inspires excellence and supports a better future for businesses worldwide