WorkMyWay

The Senior Legal Onsite Service Specialist provides direct hands-on office support within a legal environment. This role encompasses a wide range of tasks including copying, scanning, mail and shipping, records management, hospitality, reception backup, and light facilities assistance. A high level of professionalism and interpersonal skills is required to interact with senior attorneys, clients, and office personnel. The position reports to a Site Manager, Site Supervisor, or Assistant Site Manager.

Primary Responsibilities

• Support legal-specific workflows including chargebacks, document management systems, and records processes.

• Operate high-volume copiers, fax machines, postage meters, and related office equipment.

• Assist with legal documentation such as closing binders, filings, and court-related deliveries.

• Schedule equipment and coordinate support for offsite legal trials.

• Provide professional support to attorneys, paralegals, legal assistants, and other staff.

• Handle time-sensitive and confidential documents accurately and professionally.

• Perform mail distribution, shipping/receiving, supply delivery, and file archiving.

• Conduct document scanning, file conversions, and FTP file transfers.

• Perform OCR and formatting for electronic files, including creating tables of contents.

• Monitor copier functionality, troubleshoot equipment, and perform daily quality checks.

• Maintain logs for billing, supplies, and service issues.

• Set up and maintain conference rooms; support occupant and office moves.

• Perform light maintenance and cleaning duties.

• Participate in off-hour emergency response and occasional overtime.

• Perform other duties as assigned.

Required Experience

• 1–2 years of related work experience required.

• Minimum of 2 years’ experience in the legal industry preferred.

Required Education

• High school diploma or GED required.

Work Environment

• Exposure to copier/fax machine noise, toner, and varied room temperatures.

• Frequent physical activity including standing, walking, bending, lifting up to 50 lbs., and pushing machines up to 400 lbs.

• Potential exposure to weather when walking between buildings.

• High-stress environment due to tight deadlines and quick turnaround expectations.

• Regular interaction with customers, coworkers, and vendors via phone and in person.

About the Company

Come Create at Ricoh
Ricoh is a global leader in digital transformation, workplace innovation, and business optimization. We connect people and technology to empower smarter working environments through advanced information management and sustainable solutions.

Employee Benefits Include

• Medical, dental, life, and disability insurance options

• 401K, HSA, and FSA investment plans

• Tuition assistance programs

• Paid vacation time and holidays

• Wellness and professional development resources

Join Ricoh and be part of a passionate, high-performance team committed to delivering customer excellence and driving innovation.