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General Information

Client
Ricoh
Job Category
Customer Service - Copy/Print
City
Richmond
State
Virginia
Work Style
Onsite

Job Description & Requirements

Runs high‑volume segment‑5 print and copy equipment in a fulfillment center while handling bindery/finishing, mail and shipping/receiving, supply distribution, basic copier repair, and light facilities tasks. Ensures quality output, accurate job billing, and timely delivery of print and mail services for internal customers.

Primary Responsibilities

  • Operate high‑volume 2D print/copy equipment; set up and run all applications, perform binding/finishing, and complete QC checks.

  • Clear jams, perform basic copier maintenance/repair, and escalate complex issues.

  • Sort, meter, and distribute incoming/outgoing mail and faxes; apply postage and manage courier/shipping tasks.

  • Maintain production records, meter logs, supply inventories, and billing logs; calculate charges for completed jobs.

  • Deliver finished work to designated locations; travel between customer buildings as needed.

  • Perform building‑support functions such as meeting‑room setups, light maintenance, filing/archiving, and occasional reception coverage.

  • Follow all safety protocols; may work overtime nights/weekends for urgent jobs.

Required Experience

  • 2–3 years related operations or copy‑center experience (high‑production environment preferred).

  • Valid driver’s license and required auto insurance.

  • Ability to learn client mainframe/production systems; knowledge of shipping/receiving procedures and basic electronics helpful.

Required Education

  • High‑school diploma or GED.

Work Environment

  • Fulfillment/print center with variable noise, toner exposure, and temperature changes.

  • Frequent standing, walking, bending, and lifting up to 50 lbs; pushing/pulling wheeled machines up to 400 lbs.

  • Hours: Monday – Friday, 7:30 a.m. – 4:30 p.m.; overtime may be required.

  • Occasional exposure to outdoor weather when moving between buildings.

About the Company

Ricoh is a global integrated solutions provider that connects people and technology, creating outstanding customer experiences and driving innovation. By enabling digital workplaces, Ricoh helps organizations work smarter from anywhere, unlock information’s full potential, and cultivate a culture committed to excellence, sustainability, and continuous employee development.o3