WorkMyWay

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative. Schedule: Monday through Friday, 8 am to 5 pm.

Primary Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.

Required Experience

• 3-5 years of Commercial/Plumbing sales experience is required.
• Trilogy software knowledge is preferred.
• Strong sales skills, including the ability to upsell.
• Proven ability to respond quickly to customer needs and make timely decisions.
• Ability to perform well in a fast-paced environment and follow through on commitments.
• Highly motivated and customer service oriented, with a relationship-building mindset.
• General digital literacy including Microsoft Office.
• Quick to learn product knowledge and processes.

Required Education

• Not specified.

Location of this Position

• Rockford, IL 

About the Company
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson is proud to provide best-in-class products, service, and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

 At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering includes health, dental, vision, paid time off, life insurance, and a 401(k) with a company match, as well as additional enhancements like mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities.