WorkMyWay

The Office Supervisor supervises a 1‑ to 3‑person site, aligning daily operations with firm objectives, nurturing team development, and maintaining exemplary client relationships to ensure quality, compliance, and continuous improvement.

Primary Responsibilities

• Set strategic direction for the site and launch initiatives that boost efficiency and service quality.

• Recruit, coach, mentor, and develop employees, fostering a culture of learning and high performance.

• Act as primary client contact—build relationships, anticipate needs, and secure satisfaction and retention.

• Oversee day‑to‑day workflows, resources, and adherence to legal‑industry standards and regulations.

• Analyze data to spot trends, guide decisions, and drive innovation and continuous improvement.

• Resolve issues and conflicts promptly and diplomatically, modeling professionalism at all times.

Required Experience

• 2 + years in the legal industry with direct client interaction.

• Demonstrated leadership, training, and team‑development abilities.

• Strong interpersonal, customer‑service, and organizational skills.

Nice to Have: Classroom or informal training experience; proficiency with Microsoft Word, Excel, PowerPoint, Adobe, legal software; familiarity with multiple legal practice areas; experience with advanced office equipment.

Required Education

• High‑school diploma or GED.

About the Company

Ricoh is a global integrated solutions provider that connects people and technology, creating outstanding customer experiences and driving innovation. By enabling digital workplaces, Ricoh helps organizations work smarter from anywhere, unlock information’s full potential, and foster a culture committed to excellence, sustainability, and continuous employee development.