WorkMyWay

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative. Hours are Monday to Friday between the hours of 7:30 a.m. and 5:00 p.m. (8 hour shift).

Pay Range: $23.39 - $37.39 per hour
This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Primary Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.

Required Experience

• 0-3 years of sales and/or customer service experience is preferred.
• Strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast-paced environment and follow through on commitments.
• Highly motivated and customer service-oriented mentality with the ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

About the Company

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together, We Build Better — better infrastructure, better homes, and better businesses. Ferguson exists to make customers’ complex projects simple, successful, and sustainable. The company proactively solves problems, adapts, and grows to continuously serve customers, communities, and each other.

Ferguson is proud to provide best-in-class products, services, and capabilities across industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates united by the shared purpose of building something meaningful.

Ferguson is an equal opportunity employer and government contractor, abiding by all wage regulations and non-discrimination requirements.