WorkMyWay

This position is responsible for the safe and quality delivery, pick-up, and relocation of customer packages and mail according to customer requirements. The role requires compliance with federal DOT regulations and adherence to delivery safety standards.

Primary Responsibilities:

• Ensure proper receiving, sorting, and PO processing of items.
• Load and secure packages and mail in the boxed van/truck.
• Pick up mail and packages from customer pickup stops/areas.
• Deliver mail and packages to the correct delivery points.
• Maintain log books in accordance with DOT regulations (electronic or manual).
• Conduct pre- and post-trip vehicle reviews to ensure the van/truck is safe, clean, and compliant with DOT and state laws.
• Participate in safety programs and follow safety protocols.
• Pre-call customers when applicable.
• Provide strong customer service skills, identifying customer needs and referring calls to appropriate parties.
• Maintain professional dress appearance as per the site dress code.
• Ensure all paperwork is signed and properly processed.
• Load and off-load trucks as needed.
• Follow accident/incident reporting guidelines and procedures.
• Meet productivity and quality standards as outlined by the manager.
• Operate warehouse equipment such as forklifts, stair climbers, and pallet jacks, as required.
• Ability to evaluate and differentiate handling of HAZMAT, perishable, and standard packages.
• Properly handle perishables, refrigeration storage, and delivery.
• Ensure items are transported within DOT requirements.
• Participate in Ricoh/Client training related to special/perishable handling.
• Perform other duties as assigned.

Required Experience:

• Safe driving record and history.
• Eligibility to drive a commercial vehicle according to FMCSR regulations.
• Must maintain a valid driver’s license in accordance with company policy.
• Ability to pass a road test.
• Valid and current medical card is required.
• Must be at least 20 years of age and properly licensed in the state of residence.
• Experience in handling, identification, and distribution of special materials.
• Certification in the operation and use of warehouse equipment (e.g., forklift, stair climber) may be required.

Required Education:

• High school diploma or equivalent education.
• Valid commercial driver’s license (if applicable by state).

Knowledge, Skills, and Abilities:

• Must be able to physically handle oversized and overweight packages.
• Ability to identify at-risk behaviors and make quick corrections.
• Strong customer presentation and communication skills.
• Familiarity with smart phones, tablets, and hand-held electronic technology.
• Adequate reading, math skills, and ability to write legibly.

Working Conditions and Physical Demands:

• Working conditions could result in serious injuries if lifting, moving procedures, or road safety rules are not followed.
• Frequent stooping, bending, squatting, and kneeling to service equipment at floor level.
• Physical effort required to lift mail/packages weighing up to 50 pounds.
• Work assignments are diversified, requiring the interpretation of complex material, data, and instructions.
• Typically, work conditions include a variety of environments: office, warehouse, and van/truck with adequate lighting, ventilation, and a normal range of temperature and noise level.
• Ability to work independently.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.