WorkMyWay

The Field Representative II, Field Services Support position is responsible for providing top-notch service and repair for a variety of company products and systems within a designated geographic area. This role involves working in both standalone and networked environments, achieving productivity goals, and generating revenue opportunities. The position requires a solid understanding of technical services, customer service, and territory management.

Primary Responsibilities

• Achieve Productivity Goals
  • Meet or exceed expected productivity levels based on assigned workload and experience.
  • Manage territory, inventory, and customer relationships efficiently.
  • Demonstrate excellent technical and customer relation skills.
  • Actively generate revenue opportunities through supply leads, contract sales, network support contracts, equipment, and print assessment leads.
• Demonstrate Technical Expertise
  • Perform diagnostics, installation, removal, retrofits, and repairs on assigned equipment.
  • Conduct connected installations, set up IP addresses, and provide customer training on printing functions.
  • Troubleshoot and repair or replace equipment components on B&W, color, and multifunctional devices.
  • Complete required technical training on new equipment.
• Manage Territory
  • Effectively execute territory management and call handling procedures.
  • Collaborate with sales partners to maximize equipment leads and upgrade opportunities.
  • Maintain and manage parts inventory with high accuracy.
  • Adhere to territory back-up plans and complete administrative tasks.
  • Comply with all company policies.
• Customer Service
  • Interact with external customers to determine service needs and ensure high satisfaction.
  • Provide technical assistance to less experienced technicians.
  • Maintain a professional appearance and demeanor at all times.
  • Foster productive, professional relationships with all company personnel.
  • Be a positive and contributing team member.
  • Maintain a "car stock" inventory.
  • Perform other duties as assigned.

Required Experience

• Completion of technical school and 2+ years of related experience.
• Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital competency.
• Experience troubleshooting and servicing equipment in a customer-facing role.
• Valid state driver's license and minimum auto insurance coverage per company policy.

Required Education

• Completion of technical school.

Location of this Position
Stockton, CA, United States (Remote)

Working Conditions

• Office environment with adequate lighting, ventilation, and normal temperature and noise range.
• Extensive daily travel by car between customer locations, with potential for foot travel in urban areas.
• Exposure to minor cuts, burns, chemical solvents, and cleaners.
• Potential for shift work, overtime, stand-by, and on-call duties.
• Daily contact with service call center for instructions and parts department for order processing.
• Daily external contact with customers to resolve equipment issues.
• Physical effort required to move objects up to 400 pounds and lift/carry objects up to 50 pounds.
• Frequent stooping, bending, squatting, and kneeling to service equipment.
• High dexterity required for using hand tools and electronic testing equipment.

About the Company
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information to unlock potential in every organization. Ricoh is committed to driving a high-performance culture of excellence