WorkMyWay

This position requires advanced technology skills to independently provide strategic analysis and consultative support in servicing, maintaining, repairing, and developing solutions for a variety of company products and services. The role also includes involvement in new business and various support functions as developed or assigned.

Primary Responsibilities
Technical

• Perform advanced solutions services including configuring, installing, troubleshooting, networking, maintaining, and training on products and services within the assigned area of expertise.
• Act as a consultant and solve high-end product and repetitive issues.
• Lead others in technical problem-solving efforts, demonstrating leadership and instructing on processes.
• Proactively identify opportunities for increasing the utilization of Ricoh equipment, supplies, and services.
• Assemble, adjust, maintain, and share expertise on products according to specifications and relevant documentation.

Customer Service

• Understand and promote Ricoh's support functions and anticipate customer needs at all levels.
• Manage personal time and schedule, and assist others in supporting multiple solutions and schedules.
• Maintain productive and professional relationships with customers and Ricoh personnel.

Manage Workload

• Execute workload management and call handling procedures according to field call management requirements.
• Provide services including customer training, equipment and workflow observation, and solution presentation for improved methods.

Administrative

• Maintain a full workload, meeting response times, repair times, quality objectives, and cost control metrics.
• Comply with all company policies and complete administrative tasks accurately and on time.
• Complete logs, reports, and track time and activity through proper systems.
• Maintain customer on-site inventory or "car stock" as assigned.

Results

• Achieve productivity levels in line with workload expectations and experience.
• Actively participate in Ricoh Extra Value program opportunities and bill accordingly.
• Perform additional duties as assigned.

Required Experience

• Requires a valid state driver's license and minimum auto insurance coverage per Ricoh policy for roles involving significant use of a personal vehicle.
• Experience involving computers, electronics, mechanics, networking, and printing software applications is desired.
• Completion of technology services training and certification program as defined by the manager.

Required Education

• High school diploma required.

Working Conditions

• Extensive daily travel between customer locations, with possible travel by foot in urban areas and various weather conditions.
• Occasional overnight travel may be required.
• Physical demands include moving objects up to 400 pounds, lifting up to 50 pounds, frequent bending, stooping, and kneeling.
• Shift work, overtime, and on-call duties may be required.
• The work environment may involve stress due to deadlines and performance expectations.

About the Company
Come Create at Ricoh: At Ricoh, we are a team driven by passion and purpose. We are dedicated to delivering services, solutions, and technologies that empower business success. We seek talented, inspired individuals to join us in driving high-performance teams and continuing our commitment to excellence. Your contributions at Ricoh will help shape the future of the industry.