WorkMyWay

Our Installation Associates deliver, install, and remove a wide variety of appliances in commercial and residential settings. This role specializes in residential appliances, particularly professional style built-in appliances such as 36”-60” ranges, built-in refrigeration, wall ovens, dishwashers, coffee machines, and wine dispensers. Associates are detail-oriented and highly value customer service alongside technical proficiency. You will ensure the quality and completion of installations, act as a resource for sales associates, and support customer satisfaction initiatives. This is an excellent opportunity for experienced installers with leadership skills and home appliance installation knowledge to grow within an industry-leading organization.

Pay Range: $21.39 - $34.17 per hour
This role is Bonus or Incentive Plan eligible.

Primary Responsibilities

• Provide support to other installation teams.
• Observe installations and provide feedback as part of the installers' ongoing training.
• Help resolve claims and customer issues.
• Maintain parts storage areas in the warehouses, including organization and replenishment orders.
• Maintain accountability for the cleanliness and organization of company trucks.
• Act as a liaison between the shipping and picking leadership in the warehouse and communicate long-term needs to the Area Installation Manager.
• Perform pre-installation and post-installation inspections of jobs and engage with builders to promote strong customer retention.
• Partner with the Area Installation Manager to implement ideas for program improvements.
• Use third-party software applications to enter data, pull reports, and build Project Master sheets as needed.
• Fulfill driver duties and responsibilities as required.

Required Experience

• 3+ years of experience with luxury brand appliance installation.
• Prior experience with construction, kitchen, plumbing, or home appliance products or installations is highly required.
• Proven leadership experience preferred.
• Excellent customer service and communication skills.
• Ability to document detailed job notes clearly and concisely.
• Ability to read and understand product specifications and project plans is highly preferred.
• Outstanding attention to detail, organizational, time management, and problem-solving skills.
• Self-starter with critical thinking skills and self-sufficiency.
• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams, etc.).

Required Education

• Valid state-issued driver’s license.
• Must be at least 21 years of age.
• Possession of a DOT Medical Card or the ability to obtain one.
• Pre-employment drug and background screening required.

About the Company

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better — infrastructure, homes, and businesses. Ferguson exists to simplify complex projects for customers and to create sustainable, successful outcomes for communities and associates. With approximately 36,000 associates across 1,700 locations, Ferguson delivers best-in-class products, services, and capabilities across industries including Commercial/Mechanical, Facilities Supply, HVAC, Industrial, Residential, and Waterworks.

Ferguson is deeply committed to the well-being of its associates, offering competitive benefits, incentives, and career growth opportunities while fostering a community of inclusion and support.