WorkMyWay

Oversee a 1‑ to 3‑person Ricoh legal‑office site, blending hands‑on workflow management, employee development, and executive‑level client interaction to deliver compliant, cost‑effective, high‑quality services for attorneys and staff.

Primary Responsibilities

• Legal‑workflow management – control charge‑backs, cost‑recovery systems (Copitrak / Equitrac), records processes, and production of briefs, filings, transcripts, discovery, and trial materials.

• Leadership & client relations – act as primary contact for partners and senior attorneys; resolve issues, coach and mentor site staff, and safeguard confidentiality.

• Operational & financial oversight – apply Ricoh Service Excellence; schedule labor/equipment, meet SLA, quality, and deadline targets; monitor payroll, inventory, and P&L; prepare monthly financial reports/invoices.

• Service expansion & improvement – analyze workflow, recommend additional offerings, and drive continuous‑improvement projects that enhance client operations and profitability.

• Administrative & technical support – supervise reception, mail, conference‑room scheduling, facilities, and supply functions; operate and train others on advanced office equipment.

Required Experience

• 2 + years’ experience in a legal‑services, records, or site‑operations role (legal industry strongly preferred).

• Proven record leading small teams and serving executive‑level customers.

• Familiarity with multiple legal practice areas and document‑management software.

Required Education

• High‑school diploma or GED (college coursework a plus).

Work Environment / Working Conditions

• Professional office setting with normal lighting, temperature, and noise.

• Regular walking, standing, bending, and lifting or carrying items up to 50 lbs; frequent use of computers and office machinery.

About the Company

Ricoh is a global integrated solutions provider that connects people and technology to create outstanding customer experiences and drive innovation. By enabling digital workplaces, Ricoh helps organizations work smarter from anywhere, unlock information’s full potential, and foster a culture committed to excellence, sustainability, and continuous employee development.