WorkMyWay

Join our legal office environment as a Office Services Lead, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism. 

Roles and Responsibilities: 

• Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness. 

• Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth. 

• Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention. 

• Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources. 

• Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation. 

• Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations. 

• Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance. 

Qualifications (Must Have): 

• High school diploma or GED. 

• Minimum of 2 years' experience in the legal industry. 

• Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders. 

• Excellent organizational skills and the ability to lead and train employees effectively. 

Qualifications (Nice to Have): 

• Experience in delivering classroom or informal training sessions. 

• Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software). 

• Familiarity with different types of law and legal departments. 

• Proficiency in operating advanced machinery for complex jobs.