WorkMyWay

The Broadband Installation Technician is responsible for broadband installation and troubleshooting activities for voice, video, and data services. This entry-level role involves performing field assessments, ensuring compliance with company standards, and completing necessary training and certifications for advancement. The role requires increasing proficiency in installation and troubleshooting while maintaining a high level of customer service. Continued employment is contingent upon achieving required training, certifications, and safety requirements. Pay Rate: $20.00 per hour.

Primary Responsibilities

• Perform installations and changes of service, adhering to company procedures, safety practices, and regulatory codes (NEC, NESC, and local ordinances).
• Conduct service calls, troubleshooting connections from the tap to the customer's equipment.
• Assess and design basic home networks using coaxial cable, Ethernet, Wi-Fi, and MoCA technology.
• Maintain accurate records and update customer accounts with service details.
• Test and confirm service quality, making adjustments as needed.
• Configure Wi-Fi networks, including optimal device placement and customer education.
• Provide customers with educational materials on channel lineups, service applications, equipment use, and company policies.
• Maintain company vehicle and equipment, reporting any service needs or incidents.
• Properly handle installation tools and equipment, such as power tools, meters, and ladders.
• Navigate digital work order systems and diagnostic tools.
• Obtain and maintain necessary licenses or background checks as required by federal, state, or local regulations.
• Perform installations at elevated locations, including climbing poles (18-26 feet), using safety gear and bucket trucks.
• Lift and carry loads of up to 70 lbs., work in confined spaces (crawl spaces, attics), and near power lines.
• Drive a company vehicle responsibly and maintain a valid driver’s license.
• Adapt to various weather conditions, including heat, cold, rain, and other environmental factors.
• Work flexible schedules, including weekends, evenings, holidays, and mandatory overtime.
• Meet or exceed company performance metrics and goals.
• Complete required training and pass certification tests within the specified timeframe.
• Perform other duties as assigned.

Required Experience

• No prior experience required; training provided.
• Experience with broadband installation, home networking, or troubleshooting preferred.

Required Education

• High school diploma or GED required.

Work Environment

• Work involves exposure to moderate noise levels, working at heights, and handling equipment weighing up to 70 lbs.
• Requires physical effort, including climbing, bending, reaching, and working in confined spaces.
• Exposure to animals in residential areas, including dogs.
• Works outdoors in various weather conditions.
• Requires flexible work hours, including weekends, holidays, and overtime.

About the Company
Comcast is a leading telecommunications company providing broadband, video, and voice services. Comcast is committed to delivering innovative technology and best-in-class customer service. Employees benefit from career development programs and a diverse, inclusive workplace.

Employee Benefits Include:

• Medical, dental, life, and disability insurance options.
• 401K retirement savings plan.
• Tuition assistance programs.
• Paid vacation and holidays.
• Comprehensive wellness and professional development opportunities.

Comcast is an Equal Opportunity Employer. For more information about benefits, visit the Comcast careers site.