WorkMyWay

The Senior On‑Site Service Specialist operates advanced 2D/3D print and high‑volume copy equipment, troubleshoots issues, manages job tickets and inventory, and lends light facilities or reception support to deliver reliable, efficient service for Ricoh’s clients.

Primary Responsibilities

• Operate high‑volume 2D/3D print and copy equipment with consistent quality and efficiency.

• Troubleshoot equipment problems; escalate complex technical issues as needed.

• Provide front‑line customer service—manage inquiries, coordinate service requests, and oversee job completion.

• Maintain production records, control inventory, and process billing for completed work.

• Collaborate with internal teams to ensure accurate, on‑time delivery of finished jobs.

• Support building operations (meeting‑room setups, light maintenance, reception/front‑desk coverage).

• Follow all safety protocols; keep the work area clean, organized, and secure.

Required Experience

• 1+ year in print production, customer support, or related operational roles.

• Basic computer skills (Microsoft Office).

• Strong communication and customer‑service abilities; adept at multitasking in a fast‑paced environment.

• Preferred: experience with high‑volume copy/print equipment, basic electronics/copier repair, valid driver’s license with required insurance.

Required Education

• High‑school diploma or GED.

About the Company

Ricoh is a global integrated solutions provider that connects people and technology to create outstanding customer experiences and drive innovation. By enabling digital workplaces, Ricoh empowers organizations to work smarter from any location, unlock information’s full potential, and foster a culture dedicated to excellence, sustainability, and continuous employee development.