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General Information

Client
Ricoh
Job Category
Customer Service - Copy/Print
City
salt lake city
State
Utah
Work Style
Onsite

Job Description & Requirements

This position offers a $500 sign-on bonus for new Ricoh members. The Shipping and Receiving and Mail Associate is responsible for operating various equipment and providing services related to shipping, receiving, mailing, and general office support. Duties include maintaining copier equipment, performing bindery and production tasks, coordinating service calls, and assisting with building support functions. This role requires strong customer relations skills and the ability to perform tasks with attention to detail.

Primary Responsibilities

  • Operates high volume/production copy machines and performs binding and finishing work.
  • Ensures copiers are working properly, clears paper jams, and troubleshoots basic issues.
  • Performs equipment setup, including adding toner and stocking paper.
  • Conducts scanning and/or imaging of documents.
  • May provide temporary/occasional Reception services.
  • Maintains records for management reports and inventories.
  • Distributes office supplies, fax transmissions, and mail.
  • Calculates charges for jobs and generates reports.
  • Responds to service calls and coordinates tasks with customers.
  • Delivers completed jobs to designated locations.
  • Maintains service logs and ensures upkeep of copier areas.
  • Performs duties related to shipping and receiving materials.
  • May set up meeting rooms and perform light maintenance or cleaning tasks.
  • Operates bindery equipment and other tools for various tasks.
  • Travels between customer buildings and handles light physical tasks.
  • Occasionally works overtime, including off-hours for emergency response.

Required Experience

  • 1-2 years of related work experience.
  • Some related copy job experience is preferred.
  • May require a valid driver’s license and minimum levels of auto insurance.
  • Basic proficiency in MS Office Suite.

Required Education

  • High school diploma or GED.

Working Conditions

  • Frequent exposure to copier/fax machine noise, toner, and temperature changes.
  • Occasional risk of paper cuts from handling paper and opening boxes.
  • Exposure to various weather conditions when walking between buildings.
  • Some physical effort required, including lifting up to 50 lbs. and moving heavy equipment.
  • High stress levels may result from tight deadlines and quick turnaround times.

Location of This Position
Salt Lake City, UT, United States

About the Company
Ricoh is an integrated solutions provider that connects people and technology to create outstanding customer experiences and deliver innovative solutions worldwide. We empower digital workplaces and help businesses manage information to unlock their full potential. Ricoh’s commitment to excellence is driven by a passionate team working together to inspire customers and deliver results.