WorkMyWay

The Senior Receptionist plays a key role in maintaining a professional image of the company by delivering prompt, courteous, and efficient service to visitors, guest employees, and telephone callers. This role also includes light administrative duties and switchboard operations, requiring a high level of customer service and professionalism.

• Greet visitors, issue Visitor Badges, and assign wireless network accounts as needed.
• Activate temporary access badges for employees with lost or malfunctioning badges.
• Answer and route global calls, including confidential inquiries, using the company-wide switchboard.
• Prioritize and escalate customer service issues appropriately.
• Maintain and update company phone and speed dial lists.
• Train backup personnel and provide guidance on policies and procedures.
• Notify employees of inbound deliveries or redirect to the Mail Room.
• Provide light administrative support (e.g., issuing access cards, scheduling meeting rooms, compiling materials).
• Proactively seek additional tasks during downtime.
• Follow up on loaned access cards and coordinate with Security for unreturned items.
• Build professional relationships with internal teams and customers.
• Maintain a clean and organized reception area.
• Perform other duties as assigned by the Site Manager.

• High school diploma required.
• Experience in a headquarters environment preferred.
• 8+ years of receptionist experience in a busy switchboard setting preferred.
• Typing speed of 40 WPM.
• Flexibility to work shifts between 7:00 AM and 5:00 PM (standard 8-hour shift).

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency in PC usage and basic clerical tasks.
• Ability to manage high-volume telephone calls.
• Strong organizational and judgment skills.

• Office environment with standard lighting, ventilation, and noise levels.
• Diverse work assignments requiring comprehension and application of complex information.
• Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (<10 lbs).
• Moderate dexterity required for regular use of keyboard, calculator, and other tools.

Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions.