WorkMyWay

The Field Representative I, Onsite Technician position is an entry-level role designed to service and repair a variety of company products, including small printers, low-end segment devices, and facsimile equipment. The position involves managing a territory, handling customer relationships, and performing routine service, installation, and preventive maintenance. Extensive travel is required to customer locations. A valid driver’s license and auto insurance are necessary due to the travel requirements.

Primary Responsibilities

• Achieves expected productivity levels based on workload and experience.
• Manages territory, inventory, and customer relationships.
• Drives revenue-generating opportunities through supply leads, contract sales, and equipment assessments.
• Performs diagnostics, installations, and repairs on assigned equipment.
• Conducts troubleshooting and repairs, replacing parts as needed.
• Sets up connected devices, including IP addresses and printer drivers, and provides customer training.
• Maintains an accurate inventory of parts and performs all administrative tasks timely and accurately.
• Adheres to company policies and provides high-quality customer service.
• Interacts with customers to determine service needs and ensure satisfaction.
• Maintains a "car stock" inventory and ensures its accuracy.
• Performs other duties as assigned.

Required Experience

• Some working knowledge of electro-mechanical devices, electrical circuitry, and electronics.
• Previous experience or coursework in computers, electronics, mechanics, or a related field is desired.
• Strong interpersonal and communication skills, including the ability to follow up with customers and ensure issue resolution.
• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.

Required Education

• High school diploma required.
• Additional classes or experience in relevant technical fields (computers, electronics, mechanics) preferred.

Working Conditions

• Office environment with adequate lighting, ventilation, and normal temperature ranges.
• Extensive travel between customer locations is required, and the assignment may include a "walking territory."
• Exposure to minor cuts, burns, and chemical solvents.
• Shift work, overtime, stand-by, and on-call may be required.
• Regular contact with customers, internal teams, and parts department.
• Physical demands include moving heavy equipment, bending, stooping, and carrying tools weighing up to 50 pounds.
• Requires fine-motor skills for handling small mechanical and electronic components.

About the Company
Ricoh is a leading integrated solutions provider, delivering innovation and services that empower businesses worldwide. We connect people and technology, create exceptional customer experiences, and help businesses work smarter through digital workplace solutions. At Ricoh, we are passionate about empowering individuals to unlock their potential and guide organizations toward a better and more sustainable future. Join our high-performance culture and help drive excellence into tomorrow.