WorkMyWay

This Food and Event Services Associate position ensures high-quality food and beverage setup/service for clients while facilitating smooth conference and function services. The role involves setting up and breaking down conference rooms, maintaining cleanliness, and handling high-volume duplicating, production, and mailing tasks. This position requires excellent customer service skills and the ability to thrive in a fast-paced environment.

Primary Responsibilities

Hospitality Services

• Provide excellent and professional client service.
• Lead in coordinating meeting rooms and events.
• Train team members on tasks and responsibilities.
• Set up and break down conference rooms, including furniture, catering, and refreshments.
• Perform waiting and service duties for food and beverages.
• Follow hygienic food and beverage handling procedures.
• Assist in cleaning kitchen and function areas as directed.
• Manage conference/hospitality calendar and greet clients and guests.
• Conduct conference room sweeps (adjusting chairs, wiping down tables, stocking supplies, etc.).
• Set up and assemble flip charts, whiteboards, and cork boards.
• Maintain and clean kitchen equipment (coffee machines, refrigerators, etc.).
• Order and track inventory for supplies and food.
• Perform cleaning duties in the office or building (trash removal, dusting, sweeping, mopping, etc.).
• Perform other job duties as assigned.

Operations Support

• Operate high-volume print and copy machines, ensuring quality and efficiency.
• Troubleshoot equipment and escalate technical issues.
• Provide customer service by addressing inquiries and coordinating job requests.
• Maintain records, manage inventory, and calculate charges for services.
• Assist with meeting room setups, light maintenance, and reception duties as needed.
• Follow safety protocols when handling equipment and materials.

Required Experience

• High school diploma or GED.
• Minimum of one year of relevant work experience.
• Proficiency in MS Office Suite.
• Strong communication skills and the ability to work in a fast-paced environment.

Location of this Position

Cleveland, OH, United States

Working Conditions

• Typically works in a professional office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Requires internal contact within the department and external contact with customers, agencies, vendors, and the public.
• Physical effort required includes walking, standing, bending, reaching, lifting, or carrying objects up to 75 lbs (e.g., office furniture, equipment, supplies).
• Walking and pushing a 30-pound cart to specific rooms.
• Ability to walk or stand for long periods.
• Requires moderate dexterity and basic skills in office equipment and minor maintenance.

About the Company
Come Create at Ricoh:
Ricoh is an integrated solutions provider that connects people and technology, delivering outstanding customer experiences and empowering businesses worldwide. We aim to help organizations work smarter and unlock their potential by improving how information is collected, stored, managed, and shared. Join our team of inspired individuals and contribute to a purpose-driven, high-performance culture of excellence