WorkMyWay

Supervises day-to-day operations for a 1-to-5-person on-site services team inside a law-firm environment. Acts as working supervisor—overseeing copy/print production, records, hospitality, receptionist backup, facilities support, billing, and inventory—while ensuring service excellence, staff development, compliance, and client satisfaction.

Primary Responsibilities

• Direct, train, and coach site staff; serve as point person for client issues and workflow improvements.

• Manage copy/print/scan, mail & shipping, conference-room setup, hospitality, reception backup, facilities tasks, and inventory control.

• Maintain legal workflow knowledge (chargebacks, cost-recovery systems, records processes, court-document handling).

• Monitor labor, supplies, and materials to meet profitability targets; prepare invoices and month-end/financial reports.

• Enforce Ricoh Service Excellence standards, quality controls, and deadline compliance; post productivity and quality results.

• Handle confidential, time-sensitive documents; ensure accurate billing, payroll, and performance reviews.

• Resolve pricing, order, and invoicing issues; identify additional service offerings to enhance customer workflow.

• Complete site reports and other documentation accurately and on schedule; perform other duties as assigned.

Required Experience

• 2+ years of related supervisory or site-services experience (legal industry experience preferred).

• Background with various legal departments (criminal, civil, corporate, real estate, IP, etc.) and legal software (document management, cost-recovery systems).

• Proficiency in MS Word, Excel, PowerPoint, Adobe PDF; ability to operate advanced office equipment and deliver training.

Required Education

• High-school diploma or GED required; college coursework/degree preferred.

Work Environment

• Professional office setting with normal lighting, ventilation, temperature, and noise.

• Primarily sedentary but includes occasional walking, standing, bending, reaching, and lifting/carrying up to 50 lbs.

• Regular use of calculators, keyboards, and other office tools; must interpret and apply complex information.

About the Company

Ricoh is a global integrated solutions provider that connects people and technology to create outstanding customer experiences and drive innovation. By enabling digital workplaces, Ricoh helps organizations work smarter from anywhere, unlock information’s full potential, and foster a culture focused on excellence, sustainability, and continuous employee development.