WorkMyWay

The Legal Senior On‑Site Service Specialist runs high‑volume copy, scanning, mail, and records operations for a law‑firm client. The role handles sensitive legal documents, ensures accurate charge‑backs and billing, keeps equipment running, and provides executive‑level support under tight deadlines.

Primary Responsibilities

• Operate high‑volume copiers, scanners, finishing, and mail‑processing equipment.

• Perform OCR, file conversion, encryption, FTP transfers, and electronic TOC management.

• Handle confidential legal documents; coordinate court‑document delivery and off‑site trial needs.

• Maintain charge‑back, cost‑recovery, meter, and billing logs; calculate service charges.

• Distribute mail, packages, fax transmissions, office supplies, and completed jobs across firm locations.

• Troubleshoot equipment, clear jams, and request service; keep copier areas neat and stocked.

• Manage records archiving, shipping/receiving, conference‑room scheduling, and occasional reception coverage.

• Provide professional support to attorneys, paralegals, project managers, and partners.

• Meet strict quality and deadline standards; uphold safety protocols and legal‑office procedures.

• Perform other bindery, QC, housekeeping, and file‑services tasks as needed.

Required Experience

• High‑volume copy/production or office‑services background; 1 + year in a legal environment strongly preferred.

• Proven customer‑service skills and ability to interact with executive‑level users.

• Competence with MS Office; technical aptitude with copiers, scanners, postage machines, and related tools.

Required Education

• High‑school diploma or GED (completion of Ricoh Legal training required within 90 days of hire).

Work Environment

• Law‑firm office setting with copier noise, toner exposure, and variable temperatures.

• Regular standing, walking, bending, and lifting up to 50 lbs; pushing/pulling wheeled devices up to 400 lbs.

• Fast‑paced, deadline‑driven atmosphere; occasional travel between buildings.

About the Company

Ricoh is a global integrated solutions provider that connects people and technology, creating outstanding customer experiences and driving innovation. Through digital‑workplace services, Ricoh helps organizations work smarter, unlock information’s full potential, and foster a culture committed to excellence, sustainability, and continuous employee development.