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General Information

Client
Ricoh
Job Category
Customer Service - Copy/Print
City
New York
State
New York
Work Style
Onsite

Job Description & Requirements

Join our dynamic team as a Copy Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support in a legal office environment. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.

Primary Responsibilities
Legal Environment Responsibilities:

  • Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
  • Familiarity with legal technologies and software (e.g., document management systems, cost recovery, and charge back systems like Copitrak/Equitrac).
  • Knowledge of legal records management processes and legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
  • Knowledge of court systems and proper delivery of items and documents within the court system.
  • Assist with scheduling needed equipment, labor, and supplies for offsite trials.

General Responsibilities:

  • Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
  • Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
  • Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
  • Maintain meticulous records, manage inventory, and calculate charges for services rendered.
  • Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
  • Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
  • Uphold safety standards and adhere to protocols while handling equipment and materials.
  • Handle time-sensitive and confidential documents.
  • Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.
  • Maintain logs for billing and assist in calculating charges for work performed.
  • Distribute incoming mail and packages, office supplies, and fax transmissions.
  • Deliver completed reproduction work to designated delivery areas, including inter-office locations.
  • Perform shipping, receiving, scanning, file conversion, encryption, and formatting tasks.
  • Execute OCR tasks, FTP transfers, and manage Table of Contents for electronic files.
  • Conduct daily copier quality checks and respond to maintenance issues.
  • Maintain service logs and copier supplies, and manage meeting room scheduling and readiness.
  • Support facilities with office and box moves and perform occasional cleaning duties.
  • May require overtime including nights, weekends, or emergency responses.

Required Experience
  • Minimum of one year of relevant work experience.

Required Education
  • High school diploma or GED.

Work Environment
  • Frequent exposure to copier/fax machine noise, toner, and variable room temperatures.
  • Exposure to weather conditions when traveling between buildings.
  • High-stress environment due to tight deadlines and fast turnaround.
  • Physical demands include standing, walking, bending, lifting up to 50 lbs., and pushing/pulling equipment up to 400 lbs.
  • Frequent communication with clients, coworkers, and vendors.
  • Valid driver's license with minimum auto insurance coverage.

Location of This Position
  • New York, NY, United States

About the Company
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive a high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.