WorkMyWay

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Schedule: 40 hours per week, Monday-Friday 8:30 AM - 5:00 PM, and one Saturday per month 10:00 AM - 2:00 PM.
Compensation: This is a commission-eligible role. The estimated total compensation range is $50,000 - $70,000 annually.

Primary Responsibilities

• Assist customers on the showroom floor.
• Strive to increase knowledge of the entire product offering.
• Support efforts of Outside Sales Associates.
• Work hand-in-hand with Showroom Sales Consultants by performing administrative functions to ensure customer needs are met.
• Ensure the delivery of personalized customer service through timely quotations and accurate order processing.
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Required Experience

• 0-3 years of prior customer service and sales experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Results-oriented, able to meet goals, build relationships, and thrive in a team environment.
• Excellent communication, time management, and organizational skills.
• Ambition to succeed and self-motivated.
• General digital literacy.
• Ability to multi-task and learn quickly.
• Passion for customer service.

About the Company

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build—better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other.

Ferguson proudly provides best-in-class products, service, and capabilities across multiple industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates operating with the shared purpose of building something meaningful.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. Our competitive benefits offering includes health, dental, vision, paid time off, life insurance, and a 401(k) with company match. Additionally, we provide mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.