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General Information

Client
Ricoh
Job Category
Customer Service - Copy/Print
City
Chicago
State
Illinois
Work Style
Onsite

Job Description & Requirements

Job Description
Legal Environment Responsibilities:
  • Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
  • Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
  • As part of a legal services environment, it is essential that we uphold a high standard of professionalism and office etiquette.
  • Assist with scheduling needed equipment, labor, and supplies for offsite trials.
General Responsibilities
  • Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
  • Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
  • Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
  • Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
  • Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
  • Handle time-sensitive documents that are confidential in nature.
  • Maintain logs for billing and reporting.
  • Distribute incoming mail and packages, office supplies, and fax transmissions.
  • Deliver completed reproduction work to designated delivery areas.
  • Perform scanning, file conversion, file naming, and encryption tasks.
  • Perform batch printing using Adobe Acrobat Pro.
  • Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
  • Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.
  • Assist facilities with box moves, office moves, and light maintenance duties.
  • Perform occasional cleaning duties and may require periodic overtime.
Qualifications Must Have:
  • High school diploma or GED, coupled with a minimum of one year of relevant work experience.
  • Proficiency in basic computer skills, including MS Office Suite.
  • Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
Qualifications Nice to Have:
  • Previous experience in copy jobs or related fields.
  • Basic knowledge of electronics and copier equipment repair.
Knowledge, Skills, and Abilities:
  • Working knowledge of copier and related equipment preferred.
  • Knowledge of shipping/receiving procedures and basic electronics preferred.
  • Ability to work independently and flexibly to complete projects.
  • Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.
  • Excellent customer relations and verbal communication skills.
Working Conditions, Mental and Physical Demands:
  • Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.
  • Dealing with tight deadlines and quick turnaround times imposes high stress levels.
  • Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing.
  • Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.
  • In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence