WorkMyWay

Position Profile: 

Strategic Client Executive

The Strategic Client Executive is a high-level account management role focused on building and maintaining relationships with senior executives (VP level and above) across a select group of up to five strategic clients. This role collaborates closely with Partner Executives and Industry Strategists to develop and execute account strategies aligned with broader industry goals.

• Cultivate and expand relationships with senior-level client executives.
• Conduct effective client engagements to understand business challenges and goals.
• Lead strategic business planning in partnership with clients, focusing on account-level planning.
• Develop a 12–18 month roadmap aligned with industry strategy.
• Drive profitable growth through meaningful client engagements, contract retention and expansion, and the addition of services.
• Align internal sales, operations, and subject matter experts to support client initiatives.
• Provide thought leadership and foster trust through collaboration.
• Clearly articulate Ricoh’s industry position and value proposition.
• Build internal relationships to support account retention and expansion.
• Navigate and manage the client’s approval process through key sponsors.
• Meet or exceed revenue and gross profit targets.
• Maintain accurate and timely records of sales activities in CRM.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent experience.
• 10+ years of account management experience.
• Proven experience working with executive leaders in Fortune 1000 companies.
• Demonstrated success in growing service offerings.

• Strong collaboration and influence-building skills.
• Thought leadership in customer engagement.
• Excellent verbal and written communication.
• Proactive mindset with creative problem-solving abilities.
• Ability to build and maintain professional relationships with key stakeholders.
• In-depth knowledge of Ricoh’s offerings and solution design processes.
• Technologically savvy.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.