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General Information

Client
Ferguson Enterprises, LLC
Job Category
Sales
City
Erlanger
State
Kentucky
Work Style
Onsite

Job Description & Requirements


A leader in style, Signature Hardware provides high-quality, trending products for the kitchen, bathroom and more. Backed by a team of innovative, knowledgeable associates, our ever-growing brand excels at delivering an inspiring, customer-first shopping experience for those looking to turn their house into a home.

Showroom Consultants are trusted partners who help homeowners, builders, and designers bring their vision to life in a fast-paced, people-first culture. Our Showroom Consultants guide customers through product selections and deliver a world-class, design-focused showroom experience. In this role, you’ll own the consultative sales process end-to-end: building strong customer relationships, applying detailed product knowledge, answering questions, quoting and recommending solutions that fit the customer’s needs and project budget, and providing ongoing support after the sale.
As a Showroom Consultant, you will guide customers through every step of their experience with our brand, ensuring exceptional service, timely communication, and strong sales performance. This role requires effective self‑management, adherence to established processes, and the ability to work seamlessly across departments. You’ll collaborate closely with Customer Relations, Warehouse, Sourcing, Purchasing, Business Development, Marketing, and senior leadership, while reporting directly to the Showroom Manager.

Schedule: Tuesday-Saturday 8:30am-5:00pm

Responsibilities:
  • Work with homeowners, designers, and builders to provide expert guidance and sell high-quality decorative plumbing fixtures for kitchens and bathrooms, including bathtubs, vanities, faucets, sinks, showers, toilets, and decorative hardware.
  • Respond to inquiries with accurate pricing, inventory and delivery information
  • Greet guests upon arriving in our retail showroom, learn their motivation for their visit and developing a lasting customer relationship
  • Prepare job quotations
  • Assist customers, both by appointment and walk-ins, while utilizing suggestive sales techniques and handling complaints timely and accurately
  • Continually improve sales skills and product knowledge to promote a professional image in the field
Qualifications:
  • Prior sales or customer facing experience preferred
  • Problem solving, leadership, listening skills, and interpersonal skills
  • Organizational and time management skills
  • The ability to deal with a vast array of customers with varying levels of product knowledge
  • Understand the basics of design and interior decorating
  • Able to engage in a consultative sales approach to recommend solutions for the varying needs of the customer
*This is a non commission role*
At Signature Hardware, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!