WorkMyWay

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Schedule: Monday – Friday, 8:00 AM – 4:00 PM
Estimated total compensation range: $45,000 – $60,000 annually
Pay Range: $15.00 – $18.08 per hour
This role is bonus or incentive plan eligible.

Primary Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales Consultants by performing administrative functions to ensure customer needs are met
• Support the Showroom Sales team by delivering personalized customer service through timely quotations and accurate order processing
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

Required Experience

• 0–3 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results-oriented with the ability to meet goals, build relationships, and thrive in a team environment
• Excellent communication, time management, and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task and learn quickly
• Passion for customer service

Required Education

• Not specified

Work Environment

• This role is eligible for kickers and incentives
• Associates benefit from a holistic benefits package including health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, and more

Location of this Position

• Kitty Hawk, North Carolina

About the Company
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson is proud to provide best-in-class products, service, and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.