WorkMyWay

We are seeking an ERP Support Specialist to join our team and serve as a key point of contact for internal users of our Epicor ERP system. This role is focused on providing front-line support, gathering issue details, and partnering closely with technical teams to ensure timely resolution of system-related requests.

This is an excellent opportunity for someone who understands Epicor and enjoys working directly with users across the business to solve problems and improve processes.

What You’ll Do

• Act as the primary point of contact for employees experiencing issues or needing support within the Epicor ERP system
• Gather detailed information from users to clearly define issues, requests, or system needs
• Troubleshoot basic ERP questions and escalate more complex issues to the technical team
• Track and document all support requests, ensuring timely follow-up and communication
• Partner with internal teams to ensure issues are resolved efficiently and effectively
• Assist in user training and provide guidance on best practices within Epicor
• Help maintain clear documentation and support materials for end users
• Build strong relationships with departments across the organization to better understand business needs

What We’re Looking For

• 3+ years of experience working with Epicor Kinetic 
• Strong understanding of Epicor functionality and how it supports business processes
• Experience in a support, help desk, or user-facing role
• Excellent communication skills with the ability to gather information and explain solutions clearly
• Strong organizational skills with the ability to manage multiple requests at once
• Customer-focused mindset with a collaborative approach
• Ability to work both independently and as part of a team

Work Environment

• Hybrid role requiring proximity to Lancaster, PA
• Combination of office and occasional manufacturing environment interaction

Why Join Us

This role offers the opportunity to be a key connector between business users and technical teams, helping improve system adoption, user experience, and overall efficiency. If you enjoy problem-solving and working directly with people, this is a great opportunity to make an impact.