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General Information

Client
Ricoh
Job Category
Customer Service - Copy/Print
City
Mason
State
Ohio
Work Style
Onsite

Job Description & Requirements

Job Description

Summary:

Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether performing maintenance, troubleshooting, or providing reception services, you will be at the heart of our service delivery.

Roles and Responsibilities:
  • Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
  • Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
  • Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
  • Maintain meticulous records, manage inventory, and calculate charges for services rendered.
  • Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
  • Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
  • Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
Qualifications – Must Have:
  • High school diploma or GED, coupled with a minimum of one year of relevant work experience.
  • Proficiency in basic computer skills, including MS Office Suite.
  • Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
Qualifications – Nice to Have:
  • Previous experience in copy jobs or related fields.
  • Basic knowledge of electronics and copier equipment repair.
  • Valid driver's license with minimum auto insurance coverage.

In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.