WorkMyWay

This entry-level position is responsible for broadband installation and troubleshooting of Comcast’s voice, video, and data services. Compensation is $18.20/hr with quarterly bonuses and paid training. The role includes a comprehensive benefits package effective Day 1, including health, dental, and vision insurance, 21 paid days off, 8 company-observed holidays, and access to highly discounted cable services.

Primary Responsibilities:

• Perform installations and service changes in compliance with company procedures, safety practices, NEC/NESC requirements, and local ordinances.

• Troubleshoot issues from the network drop to customer equipment, including home network assessment and setup using coaxial, Ethernet, Wi-Fi, and MoCA.

• Record service activity in customer accounts.

• Determine Wi-Fi device placement and provide customer education on setup and use.

• Educate customers on Comcast services, policies, and equipment.

• Maintain and stock vehicle and tools; report repairs, losses, or incidents.

• Reconcile CPE equipment with warehouse.

• Operate and maintain tools such as hand tools, power tools, meters, and ladders.

• Use digital tools for work order management and diagnostics.

• Obtain/maintain required licenses and background checks as applicable.

• Perform work on poles and roofs, including climbing ladders and using bucket trucks.

• Handle materials and tools; lift loads of 70 lbs or more and work in confined spaces.

• Drive a company vehicle responsibly and maintain a valid driver's license.

• Complete required training and certifications within specified timeframes.

• Maintain regular attendance and availability for variable schedules including nights, weekends, holidays, and overtime.

• Meet or exceed performance goals and metrics.

Required Experience:

• No specific experience required.

• Suitable for individuals with technical aptitude or customer service/trade backgrounds.

• Must meet physical demands and adapt to various work environments.

Required Education:

• High School Diploma or GED.

Work Environment:

• Exposure to varying weather conditions (heat, cold, rain, precipitation).

• Work in confined spaces such as attics and crawl spaces, near power lines, and in moderate noise levels.

• Exposure to pets or animals during in-home service visits.

• May include 10-hour shifts, weekend work, and mandatory overtime.

Location of this position:

Sebring, FL

About the Company:

Comcast brings together the best in media and technology. As a Fortune 50 leader, we drive innovation to create the world’s best entertainment and online experiences. With a diverse team of talented individuals, we’re reshaping industries and empowering millions of customers with cutting-edge products and services. Join Comcast and fast-forward your career in a dynamic environment built on teamwork, inclusion, and innovation.