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General Information

Client
Ricoh
Job Category
Customer Service - Copy/Print
City
Lake Forest
State
Illinois
Work Style
Onsite

Job Description & Requirements

Job Description
Job Summary

Join our dynamic team as a Senior On‑Site Service Specialist, where you’ll play a pivotal role in delivering exceptional operational support and enhancing the client experience. In this hands‑on position, you’ll work with cutting‑edge technology to manage high‑volume print, production, sorting, and mailing services while ensuring seamless daily operations. From equipment troubleshooting to customer support and reception services, you’ll be at the heart of our service delivery.

Key Responsibilities
  • Operate high‑volume 2D and/or 3D printers and copiers, ensuring consistent quality, accuracy, and efficiency
  • Troubleshoot equipment issues and escalate technical problems as needed to ensure timely resolution
  • Provide outstanding customer service by responding to inquiries, coordinating service calls, and managing job requests
  • Maintain accurate records, manage inventory and supplies, and calculate charges for services rendered
  • Collaborate with team members to ensure smooth workflow and timely delivery of completed jobs
  • Support various onsite operations, including light maintenance, meeting room setup, and reception coverage as needed
  • Follow all safety standards and protocols when handling equipment and materials to maintain a secure work environment
Required Qualifications
  • High school diploma or GED
  • Minimum 1 year of relevant work experience
  • Basic computer proficiency, including Microsoft Office (Word, Excel, Outlook)
  • Strong communication skills with the ability to thrive in a fast‑paced, customer‑focused environment
Preferred Qualifications
  • Previous experience in copy services, print production, or related roles
  • Basic understanding of electronics or copier/printer equipment maintenance
  • Valid driver’s license with minimum required auto insurance
Why Join Us?

In this role, you’ll be at the forefront of service excellence—providing innovative solutions, dependable support, and a superior client experience. If you’re motivated, detail‑oriented, and ready to grow within a fast‑moving environment, we encourage you to apply and become part of a team shaping the future of onsite services.