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General Information

Client
Ricoh
Job Category
Logistics
City
Detroit

Job Description & Requirements

Key Responsibilities

Mailroom Operations

  • Sort, process, and distribute all incoming and interoffice mail in a timely and accurate manner.
  • Prepare and meter outgoing mail, including USPS, UPS, FedEx, and other carriers.
  • Ensure accurate tracking of all mail and packages using internal logs or tracking software.
  • Handle special mailings such as certified mail, bulk mail, and priority shipments.
  • Maintain inventory of mailroom supplies and reorder as needed.

Dock Operations

  • Receive, inspect, and sign for shipments at the loading dock.
  • Coordinate inbound and outbound freight deliveries.
  • Ensure proper documentation and routing of goods to appropriate departments.
  • Communicate with vendors, couriers, and internal teams regarding shipment status.
  • Operate material‑handling equipment (e.g., pallet jacks, carts, dollies) safely and effectively.

Customer Service & Communication

  • Serve as a point of contact for delivery inquiries and package status updates.
  • Assist employees with shipping needs, postage questions, and department deliveries.
  • Maintain positive relationships with external delivery vendors and internal departments.

Compliance & Safety

  • Follow all safety procedures and maintain a clean, organized dock and mailroom area.
  • Ensure compliance with shipping regulations and company policies.
  • Report damaged shipments, discrepancies, or safety hazards promptly.

Qualifications

Required

  • High school diploma or GED.
  • 1–2 years of experience in a mailroom, warehouse, shipping/receiving, or related environment.
  • Strong organizational and time management skills.
  • Ability to lift and move packages up to 50 lbs regularly.
  • Basic computer skills; ability to use email, tracking tools, and shipping systems.
  • Excellent attention to detail and reliability.

Preferred

  • Experience with UPS/FedEx shipping software.
  • Familiarity with dock operations or freight logistics.
  • Previous experience in a corporate or distribution environment.

Working Conditions

  • Regular physical activity including standing, walking, lifting, pushing, and pulling.
  • Work performed in mailroom, dock, and office environments.
  • May require occasional overtime depending on volume or special projects.