WorkMyWay

Job Description: Site Leader Position Profile

The Site Leader is responsible for managing the daily operations of a small-site environment and serving as the primary point of contact for both employees and customers. This role ensures contractual compliance, maintains customer satisfaction, oversees workflow, and supports team members while maintaining profit and service levels. Responsibilities include office services such as Copy, Courier, Managed Print, Hospitality, Imaging, and Mail Services.

Job Duties & Responsibilities

• Manage daily operations of a mail room, copy center, or scanning facility.
• Operate office equipment including PCs, copiers, multifunction devices, imaging equipment, and mail machines.
• Oversee workflow, job scheduling, quality control, and deadline adherence.
• Monitor and manage use of company materials and supplies to maintain shift profitability.
• Complete site reports, paperwork, and month-end management reports (when no Site Manager is present).
• Serve as on-site point of contact for customer issues and contract compliance.
• Maintain daily formal communication with the customer.
• Understand and track contractual Service Level Agreements (SLAs) and report progress.
• Facilitate resolution of issues related to pricing, orders, and service delivery.
• Act as the go-to person for a small team, providing guidance and support.
• Assist with job assignment, project scheduling, and supervision of breaks.
• Train and develop site personnel; provide workflow and machine operations training.
• Support leadership with recruiting, staffing, and performance management.
• Hold team members accountable for efficiency and quality.
• May manage courier services, reception, switchboard operations, shipping/receiving, and mail processing.
• Support facility-related tasks such as work orders, contractor monitoring, inspections, and reporting.
• Coordinate conference rooms and A/V equipment resources.
• Interact with contracted vendors, facility management, and building occupants.
• Place requisitions for products and supplies through Oracle iProcurement.
• Perform other duties as assigned.

Qualifications (Education, Experience, Certifications)

• High school diploma or GED.
• 2+ years in a related field (B2B and/or technical).
• 2+ years of customer-facing experience.
• Previous training experience.
• Demonstrated proficiency with technology.

Knowledge, Skills & Abilities

• Ability to facilitate processes and present to small groups.
• Moderate problem‑solving capabilities.
• Intermediate customer service skills.
• Intermediate technical aptitude.
• Strong written and verbal communication skills.

Working Conditions & Physical Requirements

• Typical office environment with standard lighting, ventilation, temperature, and noise levels.
• Requires comprehension and application of complex information and procedures.
• Some physical activity including walking, standing, bending, reaching, and lifting items up to 50 lbs.
• Regular use of standard office tools requiring moderate manual dexterity.