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General Information

Client
Ricoh
Job Category
Customer Service - Scheduling
City
Denver
State
Colorado
Work Style
Onsite

Job Description & Requirements

Job Description


·         Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

Job Title: Area Customer Service Coordinator 

Summary: 

Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! 

  

Roles and Responsibilities: 

  • Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. 

  • Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. 

  • Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. 

  • Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. 

  

Qualifications Must Have: 

  • High school diploma with at least 12 months of relevant work experience 

  • Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. 

  • Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. 

  

Qualifications Nice to Have: 

  • Additional education beyond high school is encouraged. 

  • Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. 

  • Demonstrated with prior experience in customer service or related fields. 

  • Commitment to personal growth and accountability through ongoing education and development opportunities. 

  

In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.