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General Information

Client
Ricoh
Job Category
Professional Services
City
Yorktown Heights
State
New York
Work Style
Onsite

Job Description & Requirements


Site Manager

POSITION PROFILE
Accountable for daily operations of a customer site and management of a small team. Manages contracted services including Mail/Shipping/Receiving, laptop distribution utilizing customer lockers and portal, and other mailroom/facility related duties.
Works with onsite customers to ensure services meet contract requirements and performance expectations.

Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership

 Job Duties and Responsibilities
  • Responsible for managing daily operations while managing a small team of direct reports
  • Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.
  • Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
  • Implements and follows all safety protocols and requirements at site levels to ensure a safe working environment is always maintained.
  • Ensures achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes with support of leadership team.
  • Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognizes programs.
  • Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
  • Responsible for evaluating team member performance and providing career development and training opportunities.
  • Maintains formal contact with the customer(s) on a regular basis.
  • Must possess an in-depth understanding of the client’s requirements, with support of management.
  • Is responsible for creating/supporting site required reporting, providing input for customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting.

QUALIFICATIONS (Education, Experience, and Certifications
  • High school or GED is required.
  • 3-5 years of work experience in a related field.
  • Previous 2 years of managerial work experience strongly preferred.
  • Previous 3-5 years Customer facing work experience required.
  • Computer skill efficiency
  • Professional Written and Verbal Communication skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.