WorkMyWay

This entry-level position is responsible for broadband installation and troubleshooting of Comcast’s voice, video, and data services. Compensation is $18.20/hour, with quarterly bonuses and paid training. The role includes a comprehensive benefits package effective Day 1, including health, dental, vision insurance, 21 paid days off, 8 company-observed holidays, and highly discounted cable services.

Primary Responsibilities:

• Perform installations and service changes following Comcast procedures, NEC/NESC codes, and local ordinances.

• Troubleshoot service issues from the drop to customer equipment; design and set up basic home networks using coaxial, Ethernet, Wi-Fi, and MoCA.

• Maintain timely and accurate records of all service activities in customer accounts.

• Evaluate Wi-Fi signal strength and recommend device placement; educate customers on optimal use of Comcast services and equipment.

• Stock, maintain, and report service needs for tools and vehicles; reconcile CPE equipment with the warehouse.

• Operate and maintain hand tools, power tools, meters, ladders, and digital tools for diagnostics.

• Obtain and maintain all required licenses and background checks.

• Climb poles, ladders, and use bucket trucks for installations and service calls.

• Lift and carry up to 70 lbs; work in confined spaces (attics, crawlspaces) and near power lines.

• Drive a company vehicle safely and maintain a valid driver's license.

• Complete all required training and pass certification exams within designated timeframes.

• Be available for variable work shifts including weekends, evenings, holidays, and overtime.

• Meet or exceed service goals and performance metrics.

• Perform other assigned duties as needed.

Required Experience:

• No specific experience required.

• Ideal for individuals with technical aptitude or a background in customer service or trades.

• Must be able to perform physically demanding tasks in various environments.

Required Education:

• High School Diploma or GED.

Work Environment:

• Exposure to diverse weather conditions including heat, cold, rain, and other precipitation.

• Frequent work in confined spaces (crawl spaces, attics), and near moderate noise levels and electricity.

• Exposure to animals during home visits.

• Variable shifts may include 10-hour days, weekends, evenings, holidays, and required overtime.

Location of this Position:

Naples, FL

About the Company:

Comcast brings together the best in media and technology. As a Fortune 50 leader, we drive innovation to create the world’s best entertainment and online experiences. Our dynamic team is made up of passionate individuals who develop and deliver cutting-edge services to millions of customers. Comcast fosters a fast-paced environment focused on teamwork, diversity, and inclusion—empowering employees to grow and shape the future of media and technology.